A note from the team at Sony Electronics, Professional. The company will be hosting an online presentation on April 20th.
We are here to support you
We hope this email finds you safe and healthy as we learn to cope with the COVID-19 pandemic. Our hearts go out to all of those who have been impacted by the virus.
As we adjust to today's many new challenges, we have taken important steps to protect the well-being of customers and employees, while maintaining a high level of support for all of those we serve. Although we have transitioned much of our team to work from home, our service centers remain open and available to repair products that are shipped to us. We are committed to providing our customers with everything needed to continue operating at a high level, and we are here to support you any way that we can.
Please see below for additional information.
FOR SALES INQUIRIES
To speak with sales, please contact your account manager directly, or contact us here: https://na.info.pro.sony/Contact_us.html
FOR SERVICE INQUIRIES
Professional Product Operation Inquiries
Contact us at ProSupport@sony.com, please include your Name, Contact Information, the Model Number and a brief description of the issue.
Los Angeles Repair Center
Contact us at laservice@am.sony.com
Paramus Repair Center
Contact us at ProService@sony.com
Toronto Repair Center
Contact us at ProService@sony.ca
To Order Repair Parts
For faster service, please visit our website at: www.sony.com/servicesplus or email our customer service dept. at: ProParts@am.sony.com
For Parts Research
Contact us at: www.sony.com/servicesplus or email our research team at: ProPartsResearch@am.sony.com